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Associate Technical Service Rep

Date: Feb 23, 2021

Location: Cleveland, OH, US, 44117

 

Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

 

Req. ID: 19552 

 

PURPOSE: Associate Technical Service Representative provides basic warranty and technical sales support across the entire product line. They have a basic understanding of the Service Department systems, policies, and procedures.

 

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

  • Provides service solutions to both internal & external customers including, basic sales support, product information and warranty support via phone, email, web chat and social media.
  • Answers basic warranty policy & technical sales questions while promoting First Contact Resolution
  • Answers basic technical sales support questions.
  • File warranty reports on behalf of customers.
  • Use ERP system(s) to check stock, prices, and place warranty orders as required.
  • Generate knowledge content for external and internal use.
  • Meet department and organizational KPI’s (Key Performance Indicators).
  • Ability to work flexible hours within the contact center.

 

BASIC REQUIREMENTS:

  • Bachelor’s degree or actively working towards a degree preferred.
  • Technical school with an Associate’s degree and a minimum of 2 years technical troubleshooting or equivalent will be considered.
  • Second language preferred.
  • Excellent verbal and written communication skills required.
  • Intermediate or higher computer and typing skills.
  • Ability to work independently and make decisions.
  • Skilled in Microsoft Office software.
  • Preferred knowledge of CRM system (Salesforce).
  • Preferred familiarity with ERP system (SAP).
  • Multitasking, time management, and attention to detail is key.
  • Preferred technical customer service experience. This is a training position.

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers.  As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

 

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

 

Employment Status: Salary Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

 

EOE, including disability/veterans


Nearest Major Market: Cleveland

Job Segment: ERP, Welding, SAP, CRM, Technology, Manufacturing