Associate Technical Service Rep

Date: Jul 18, 2022

Location: Cleveland, OH, US, 44117

Company: Lincoln Electric


Lincoln Electric is the world leader in the design, development and manufacture of the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys. With over 125 years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.

Req. ID21826 




PURPOSE: Associate Technical Service Representative provides basic warranty and technical salessupportacross the entire product line. They have a basic understanding of the Service Departmentsystems, policies,and procedures.


  • Basic sales support, welding process support, and warranty support via phone, email, web chat andsocialmedia. Utilizes knowledge of product line, welding processes, and customer application to supportcustomerbase.
  • Answers basic warranty policy questions.
  • Answers basic technical sales support questions.
  • File warranty reports on behalf of customers.
  • Use ERP system to check stock, prices, and place warranty orders as required.
  • Generate knowledge content for external and internal use.
  • Meet department and organizational KPI’s (Key Performance Indicators).
  • Ability to work flexible hours within the contact center.
  • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.


  • Bachelor’s degree or actively working towards a degree preferred.
  • Technical school with an Associate’s degree and a minimum of 2 years technical troubleshooting orequivalentwill be considered.
  • Second language preferred.
  • Excellent verbal and written communication skills required.
  • Intermediate or higher computer and typing skills.
  • Ability to work independently and make decisions.
  • Skilled in Microsoft Office software.
  • Preferred knowledge of CRM system (Salesforce).
  • Preferred familiarity with ERP system (SAP).
  • Multitasking, time management, and attention to detail is key.
  • Preferred technical customer service experience. This is a training position



Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!


Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.


Employment Status: Salary Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

EOE, including disability/veterans

Nearest Major Market: Cleveland

Job Segment: Welding, ERP, CRM, SAP, Manufacturing, Technology