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International Order Account Representative

Date: Oct 30, 2020

Location: Cleveland, OH, US, 44117


Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

Req. ID: 19117 


PURPOSE: The International Account Representative provides a one-stop point of contact for our International Customers. This position is responsible for all aspects of customer service including but not limited to issuing quotes, processing orders, arranging shipment, credit collection and/or processing, and export compliance.



  • Review, analyze, and approve all international customer orders and initiate processing into production system.
  • Communicate with all international customers on order disposition, completion status, and changes that occur continuously throughout the order process.
  • Communicate extensively with Sales, International Customer Credit Services, Production, and Service
  • Departments to expedite orders and resolve discrepancies.
  • Price orders according to Company pricing policies, including special discounts, extra charges, and special prices that may need to be made by manual adjustment.
  • Release customer orders based on parameters set by International Customer Credit Services, and recommend review of credit terms
  • Prepare complex export collection documentation and international invoicing in accordance with the intricacies of foreign trade requirements.
  • Review letters of credit to confirm acceptability and meet all critical expiration deadlines.
  • Resolve documentation disputes with banks, forwarders, government agencies and customers, to ensure that timely collection of shipments are made.
  • Prepare export customs and shipping documents for presentation to forwarders.
  • Arrange for complex international shipments with ocean and air freight carriers and consolidators.
  • Coordinate with Shipping Department to assure material is ready for loading of containers.
  • Coordinate export packing and staging of inspections with Shipping Department.
  • Other duties as assigned by Assistant Manager - International Order Management.



  • College degree and/or equivalent experience.
  • Working knowledge of, or the ability to learn, International Order, Traffic, and Credit collection systems.
  • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
  • Demonstrated ability to make good decisions and work comfortably within a frequently changing environment.
  • Able to prioritize work to meet deadlines.
  • Excellent organizational skills.
  • Excellent verbal and written communication skills.
  • An uncompromising attitude toward quality and customer service.
  • Excellent analytical skills.
  • Able to perform effectively as a team player.
  • Demonstrated initiative and ability to accept responsibilities with minimal supervision.
  • Possess fluent foreign language skills.
  • Proficiency in the use of PC equipment.
  • Excellent attendance and “on-time” record.


Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!


Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.


Employment Status: Hourly Full-Time 
Function: Distribution/Logistics 
Section:  Lincoln Cleveland (US10) 


Nearest Major Market: Cleveland

Job Segment: Welding, Manufacturing