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Technical Service Engineer

Date: Nov 5, 2018

Location: Cleveland, OH, US, 44117

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Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

PURPOSE:  Key technical resource interfacing with R&D, QA, and Manufacturing leadership to represent Service interests in the new product development and mature products change management process as well as provide technical content review for Technical Service Communications (documents, videos, technical training, etc.).

 

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

  • Lead or participate in projects to  put corrective actions into place or to improve field quality reporting processes or systems. Utilize strong technical background to identify and solve problems independently and in coordination with Engineering, QA, Manufacturing, and our global subsidiaries and suppliers.  Stand as a key technical resource for service department.
  • Using strong technical background, evaluate emerging field quality issues, communicating same to management team and stakeholders responsible for corrective actions through our CAPA system.
  • Lead, manage, or participate in corrective action projects that directly impact field quality.
  • Lead, manage, or participate in projects to reveal new reporting mechanisms, systems, or process improvements that enhance quality, timeliness, or visibility of field quality or product failure information.
  • Analysis of CRM's routed through the Service Department to ensure changes will not disrupt repair capabilities in the field.
  • Represent service interests in the cross-functional team developing new products. Utilize strong technical background to identify potential weaknesses and communicate risks clearly, effectively, and to various levels of management, as appropriate.

 

BASIC REQUIREMENTS:

  • Bachelor’s degree in engineering required and 3+ years of engineering experience required
  • 3+ years of engineering experience with a focus on manufacturing and research and development disciplines
  • Intermediate to advanced proficiency in Microsoft Excel and/or Microsoft Access
  • Intermediate proficiency in Microsoft Word and PowerPoint
  • Intermediate proficiency or better in data mining from SAP and SAP BW
  • Capacity to gain advanced proficiency in warranty system, Crystal Reports, Business Objects, and ThingWorx reporting tools
  • Excellent written and verbal communication skills
  • Basic knowledge of various manufacturing process within the Equipment & Consumable Divisions
  • Understanding of Lincoln Electric's CRM, Stop Ship, and New Product Development processes
  • Advanced electrical/electronics circuit knowledge
  • Basic mechanical understanding

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. 

As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Salary Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

EOE


Nearest Major Market: Cleveland

Job Segment: Manufacturing Engineer, Electronics Engineer, Engineer, Electrical, Welding, Engineering, Manufacturing

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