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Customer Support Engineer

Date: Sep 12, 2017

Location: Fort Collins, CO, US, 80525

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Wolf Robotics, a subsidiary of Lincoln Electric, has had over 8,400 installations, our team of automation professionals has implemented solutions for the toughest metal working projects around. We foster an environment that encourages our group of bright, talented, and skilled employees to design and develop new products. 

 

Job Summary and Responsibilities:

Customer Support Engineers oversee the implementation of large custom robotic welding and cutting systems at customer facilities.  This includes system installation, weld and cutting process development, robot programming, troubleshooting, customer training, documentation, and off-line robot programming.  Customer Support Engineers travel extensively depending on individual Customer Support Engineer location and proximity to customer.  Applicants must be able to read and interpret repair instructions and work orders to determine work content.

 

Required Competencies:

Occupational Competencies

  • Equipment Maintenance/Repair: Proficiency with equipment assembly, maintenance, efficiency, repair, cleaning, installation and inspection.
  • General Electrical Systems: Experience with installation, identification and repair of wiring, transformers and circuit breakers; able to use Multimeter and diagnostic tools, basic understanding of wiring diagram schematics and blueprints; basic knowledge of motors and simple controllers.
  • Computer Fluency: Able to effectively work in programs such as Microsoft Word, Excel, PowerPoint and Outlook to perform tasks (e.g., data analysis and writing).  Ability to work with various diagnostic software tools when trained.

Foundational Competencies

  • Critical Thinking: Identify problems, come up with solutions and select the best one given the pros and cons.  Ideally, anticipate problems and preclude them (e.g., identify flawed materials before use, preventative re-tooling, and maintenance). Consider safety.  Ideally, come up with ways to continuously improve the company’s operations.
  • Customer Service: Use effective written and verbal communication to resolve customer issues; consistently project a professional, customer-first attitude; actively look for ways to meet and exceed our customer’s expectations.
  • Operation Monitoring: Watch readings from gauges, dials, system inputs/outputs, or other sensors and use computer diagnostic tools to monitor and make sure equipment is working properly.  Able to maintain focus for the entire work period and follow standard operating procedure (e.g., follow a set route to monitor multiple machines, perform the right checks at each). Watch for production flaws; identify problems and resolve them properly given the relevant protocol.
  • Safety: Ensure the physical safety of oneself and one’s co-workers at all times. Follow all safety related instructions from supervisors and co-workers. Follow all safety-related process guidelines. 
  • Active Listening: Understand the implications of new information for both current and future problem-solving and decision-making. Have a learner’s mindset – be open to learning new information from various sources (e.g., formal learning, on-the-job training and mentorship).
  • Troubleshooting: Determine the causes of operating errors and develop ideas on how to solve.  Able to identify possible solutions to problems and know who to talk to about different types of problems (e.g., manager, co-worker). Ideally, anticipate and preclude problems; recognize variance in products or processes and, ideally, identify the root causes of problems.

 

Preferred Competencies:

Occupational Competencies

  • Equipment Maintenance/Repair: Program process instructions for robotic automated systems.

Foundational Competencies

  • Manufacturing Process: Able to understand the end-to-end process flow and how one part affects another. 
  • Systems Analysis: Determine how the current system works and how changes in conditions, operations, and the environment will affect outcomes. Understand process flow changes and how current processes can be changed to address new needs or improve operations.

 

Example Activities:

  • Resolve customer issues in a timely, efficient, and cost-effective manner.
  • Property install robotic automation system at customer facility from provided installation documents and calibration procedures through final commissioning.
  • Observe robotic welding process and demonstrate ability to improve results by correcting root cause. 
  • Test faulty equipment to diagnose malfunctions, using test equipment, diagnostic software and knowledge of the functional operation of electronic units and systems.
  • Study blueprints, schematics, manuals or other specifications to determine installation procedures.
  • Inspect or adjust equipment, machines and components, replacing worn parts, such as gaskets or seals in watertight electrical equipment.
  • Maintain equipment logs that record performance problems, repairs, calibrations and tests.
  • Detect and prevent problems by performing scheduled maintenance tasks, such as checking, cleaning or repairing equipment.

 

Preferred Certifications:

  • Associates Degree or higher in related fields including electrical, mechanical, maintenance, engineering, automotive, or welding.
  • Certified Welding Inspector (CWI)
  • Certified Robotic Arc Welding Technician (CRAW-T)
  • 1 year or more experience in robotic industry and/or welding

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world. With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. 

As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time 
Function: Customer Experience 
Section:  Wolf Robotics LLC (US83) 

 

EOE


Nearest Major Market: Fort Collins
Nearest Secondary Market: Loveland

Job Segment: Manufacturing Engineer, Welding, Electrical, Engineer, Maintenance Engineer, Engineering, Manufacturing

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