Computer Technician Contractor

Date: Sep 25, 2021

Location: Fort Loramie, OH, US, 45845

Company: Lincoln Electric

Lincoln Electric Automation, Fort Loramie, Ohio, a subsidiary of Lincoln Electric, specializes in laser welding, robotic welding and fixturing, press automation, and tube bending/fabricating systems which further strengthens Lincoln Electric’s already strong position as a market leader.

Req. ID: 20252 

 

Position Summary:  The objective of the Network Computer Tech role is to provide end-users with premier level support and maintenance within the organization’s desktop computing environment.  This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and technology related equipment to ensure optimal performance, and troubleshooting problems (in person, by desktop remote, phone or e-mail) in a timely, professional, compliant and accurate manner, and providing end-user assistance as required.

 

Role qualifications:

  • Must be familiar with Company quality objectives and play an active role in reaching continuous improvement objectives.
  • Minimum Associate’s degree in computer science or related field.
  • 2 – 4 years of related desktop support experience with additional experience at the administrative level a plus.
  • Excellent oral and written communication skills with ability to present ideas in user-friendly language.
  • Evening and weekend work required as needed. Frequent travel between local branches.

 

Position responsibilities:

  • In person or by phone, perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to meet required desktop service levels.
  • Assess the need for and implement performance upgrades to PC’s, including the installation of components, hard drives, cables, hard drives, RAM, CD-ROMs, etc.
  • Receive and respond to incoming calls and/or e-mails regarding desktop problems in a timely and professional manner.
  • Ensure that desktops, laptops, printers, scanners and network connections are in proper and compliant working order.
  • Assist in documenting, upholding and enforcing all standard operating procedures for logging, reporting, and statistically monitoring desktop operations. Ensure compliance with all regulatory requirements and adherence to all change control procedures.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other key components and equipment for immediate emergency deployment minimizing impact to the user following standard operating procedure.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal through the work order tracking system.
  • Provide technical support on IT-related projects as requested; provide documentation of project activities, create and execute system testing; provide customer follow up where system changes are implemented.
  • Provide in-person technology training for new employees; complete the checklist and follow up with the employee.
  • Work with Corporate to install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard operating procedures and regulatory requirements.
  • Develop and maintain installation and configuration procedures (runbooks).
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
  • Perform any and all other duties as assigned.

 

Essential skills and experience:

  • Excellent technical knowledge of PC and internal components plus basic server knowledge.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Hands-on hardware troubleshooting experience.  Ability to operate tools, components, and peripheral accessories.
  • Working technical knowledge and adherence to current protocols, operating systems, and standard operating procedures.  Understanding of regulatory compliance (if any).
  • Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.  Ability to research PC issues and products as required. 
  • Must be self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high pressure environment using effective time management skills.
  • Experience working in a team-oriented, collaborative environment.  Professional and effective interpersonal skills and relationship building skills.  Outstanding customer service skills and commitment to exceeding customers’ expectations.
  • Educational, training, and experience requirements may be modified at the Managements Team’s discretion.

 

Reporting to this position:  None

 

Environmental, Health & Safety (EH&S)

  • Understand the Company’s EHS Policy and how it relates to this job.
  • Be aware of OSHA & EPA laws and regulations as well as the Company’s Plant Rules and Regulations that pertain to this job.
  • Work in a safe and environmentally friendly manner and observe all company EHS procedures.
  • Know that the company EHS procedures are located on the ISO drive.
  • Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS procedures.
  • Attend required EHS training

 

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands:  Regularly required to speak and listen, to use hand to type, handle objects and paperwork. Required to reach and hold on to items at chest level or reach above the shoulder.  Required to use close vision and be able to focus.  Frequently required to sit, stand and bend at the knee and waist and move about the facility
  • Work environment:  Generally works in an indoor office environment. Exposed to any number of elements, but none present to the extent of being disagreeable, Overtime is required.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. 

As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time 
 

EOE, including disability/veterans


Nearest Major Market: Lima
Nearest Secondary Market: Findlay

Job Segment: Consulting, Technician, Maintenance, Welding, Computer Science, Service, Technology, Manufacturing