Customer Service Manager

Date: Apr 28, 2022

Location: Mason, OH, US, 45040

Company: Lincoln Electric

The Harris Products Group, a Lincoln Electric Company, is a world leader in the design, development and manufacture of brazing, soldering, heating, cutting and welding equipment, as well as brazing and soldering alloys and welding consumables.

Req. ID: 21452 



The Harris Products Group | Mason, OH

Are you an innovative self-starter who is dedicated to providing unmatched customer service and proactive solutions to internal and external customers?  If so, we would like to hear from you.


Position overview:

In this role, you will manage and direct all aspects of incoming customer service center operations to provide world class service for all product lines and to support development of new and existing accounts.  As the team leader, you will implement and review Customer Service policies and procedures; recruit, train, and develop staff; and align customer service metrics, customer service budgets and promotions with the strategic company objectives. You will direct Customer Service Representatives (CSRs) and Order Entry Specialists in the maintenance and development of their customer base.  The Customer Service Manager will lead efforts to optimize departmental strategies and best practices, control expenses, and promote customer and staff engagement to enhance satisfaction and reach growth targets.


Why join our Harris team?

  • Competitive compensation structure, performance-based bonus opportunity, and benefits including medical, dental, vision, life, disability, 401K match, and more.
  • An innovative and award winning industry leader with a comprehensive commitment to quality and excellence.
  • An environment where employees are valued for contributions to the company and rewarded for performance.


Qualified candidates must be goal-driven and customer-focused professionals who possess:

  • Bachelor’s degree in Business Administration plus a minimum of 3 years’ customer service/sales leadership experience or an Associate’s degree in Business Administration plus a minimum of 5 years’ customer service/sales leadership experience.  Experience must be in a call center environment.
  • Creativity to design sales campaigns, promotions, and also sales/customer service call center metrics.
  • Leadership intelligence to manage and develop representatives to foster sales performance and growth.
  • Previous experience developing departmental budgets and meeting or exceeding financial plans.
  • Demonstrated success in devising and delivering training and with workforce planning and scheduling.
  • Ingenuity to manage key relationships while maximizing new business development opportunities and utilizing company’s CRM to record business interactions.
  • A proactive problem solving approach with the ability to build and sustain an engaged team environment.
  • Experience documenting performance and offering recognition and appreciation for reaching/exceeding goals.  
  • Exceptional written and verbal communication skills with vast experience presenting information cross-functionally and to all levels of personnel.


The Harris Products Group is the global leader in the design and manufacture of gas welding and cutting equipment, industrial and specialty gas regulation equipment, gas distribution systems, brazing and soldering alloys and welding consumables.


The Harris Products Group is an Equal Opportunity Employer and Tobacco and Drug Free Workplace.


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Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!


Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.


Employment Status: Salary Full-Time  

EOE, including disability/veterans

Nearest Major Market: Cincinnati

Job Segment: Welding, CRM, Manufacturing, Technology