Customer Service Representative

Lincoln Electric Cutting Systems, a subsidiary of Lincoln Electric, is the manufacturing headquarters for both Torchmate® and Vernon Tool® branded product lines. We manufacture CNC plasma cutting machines for two distinct applications: pipe profiling (Vernon Tool), and plate cutting (Torchmate).

Req. ID: 22884 

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading material science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln has 56 manufacturing locations in 19 countries and a worldwide network of distributors and sales offices serving customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Customer Service Representative

Job Summary

We are seeking a reliable, motivated, and hardworking Customer Service Representative to join our team. The qualified candidate will support the Parts and Service Teams through quoting & order processing of proper replacement parts and training options for customers. The candidate will also serve as a back-up role for the Order Desk Team.

Job Duties and Responsibilities

• Assist with customer quote and order requests via phone, fax, or e-mail
• Research replacement parts through manuals, the Internet, and working with other departments or vendors as needed
• Provide viable training options for customers and assist with order processing and proper billing for each
• Serve as a back-up for the Order Desk Team; Order Entry and Customer Master Data roles
• Work with internal teams to improve work processes and efficiencies
• Build, maintain, and manage customer relationships
• Maintain an excellent representation of our company
• Manage multiple tasks and prioritize successfully in a fast-paced environment
• Work to achieve department goals and business KPIs set forth
• Adhere to all health and safety requirements
  • All other duties as assigned

Education and Experience

• High School Diploma or equivalent is required; post high school courses are desirable

• Must have previous customer support experience

• Knowledge of or the ability to learn the entire order entry system and product lines – experience with SAP preferred
• Must be proficient with Microsoft Excel and Word
• Demonstrated ability to perform effectively as a team player and to carry out assignments accurately
• Ability to prioritize work to meet deadlines
• Uncompromising attitude towards quality, customer service, professionalism and integrity is essential
• Dedication to constant improvement is required
• Excellent organizational skills; strong attention to detail
• Exceptional interpersonal, oral, and written communication skills
• Ability to work in a fast paced environment

• Strong analytical skills; creative problem solver

Physical Demand and Work Environment

• Physical Demands:  Employee is occasionally required to sit for extended periods of time; Repetition with activity; computer work. 
• Work environment:  The noise level in the work environment is usually moderate.

The Lincoln Electric Company is a government contractor that complies with the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and requests priority referrals for protected veterans for our job openings.

Lincoln Cutting Systems does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Cutting Systems without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Cutting Systems. Verbal or written commitments from any other member of The Lincoln Electric Company will not be considered binding terms. Lincoln Cutting Systems will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

EOE AA M/F/Vet/Disability
“Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability”

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

EOE, including disability/veterans