IT On-Site Support Professional I

The Harris Products Group, a Lincoln Electric Company, is a world leader in the design, development and manufacture of brazing, soldering, heating, cutting and welding equipment, as well as brazing and soldering alloys and welding consumables.

Req. ID: 22658 

Our Harris Gainesville location is seeking an entry level IT profesional to grow with our business.  We focus our manufacturing efforts on automation and a Higher Standard.  We offer a family culture in a envrionment where our IT team works on projects, focuses on site support and contibutes to the success of our automation processes.  We offer a competitive benefit and compensation package that includes a lucrative bonus program with growth opportunity!  Come see what we are about!

High Level Overview:

The On-Site Support, Analyst I, is a tier 2 position that supports all computer related functions within Harris Products Group plants assigned. The On-Site Support, Analyst I performs a variety of duties including, but not limited to, computer troubleshooting in an office/plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software.

What will you do everyday:

• Responsible for the support of end-user desktop, laptop, phone, printers, mobile device hardware, software, and break/fix services.
• Works with moderate level of guidance: installs, maintains, tests, and repairs systems and networks, by responding to incidents and service requests either in person, by telephone, or via remote access.
• Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff. 
• Provides technical support as an individual contributor, and resolves problems of a comprehensive and complex nature while owning and tracking the issues through resolution.
• Uses guidelines/policies to analyze and resolve problems.
• As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. He\she may conduct training programs designed to educate organization’s computer users about basic and specialized applications.
• Trouble-shoot and maintain network devices, PC’s, printers and UPS power equipment.
• Deploy desktops/laptops, printers and mobile devices
• Participate in on call support (overnights & weekends) as needed.
• Image computers.
• Working knowledge of new AV equipment being deployed at all facilities.
• Ensure compliance with all security, safety and environmental regulations and policies within work area at all times.
• All other duties as assigned.
• Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

What do you need to qualify (a combination of the below)- we can teach the rest.

• Bachelor’s Degree in Computer Science (equivalent).
• 0-3 years of Technician level or Desktop experience in mission critical environment
• 0-3 years of experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
• Proficient with Microsoft Outlook/Exchange, including advanced troubleshooting.
• Resolve technical issues and challenges quickly and effectively.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines.
• Proactive, with good follow up and attention to detail.
• Experience with SCCM for endpoint management and software delivery preferred.
• Familiar with ITIL and ITSM processes preferred.
• Familiarity with ticketing systems preferred.
• Ability to multi-task, manage time, and follow through with assignments preferred.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Salary Full-Time 
Function: Information Technology 
Section:  J.W. Harris Co, Inc. (US20) 

EOE, including disability/veterans