Technical Sales Support

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

 Location: Gainesville - Gainesville, GA, United States (US)
Employment Status: Hourly Full-Time
Function: Sales
Req ID: 24663 

Harris is seeking a Sales Support member to join our Specialty Gas team as we continue to grow the business.  Harris offer competitive pay including annual bonus and benefits. 

This role supports Harris Products Group customers by handling incoming customer service, technical service and sales calls.  Assist in the management of in-house sales accounts.  Supports the outside sales team on closing orders and directs customers to resources within the company.  Coordinates special order requests from Technical Services as well as outside sales.  Coordinates on-time shipment of products with customer service and manufacturing.

Key Responsibilities and Essential Functions

Works safely and supports safety within their team across the organization as required.

Technical Service and Sales Support Responsibilities 

• Completes training necessary to provide useful and credible recommendations and quotations regarding Specialty Gas Equipment products and applications.
• Actively generates new leads and performs follow up with customers via phone and email through incoming technical services and sales related calls.
• Determines customer requirements for specific applications to be able to offer a competitive solution.
• Uses technical knowledge of products to answer common technical questions.
• Provides first-class technical and customer service solutions to existing and potential new accounts, including focused support of a specific sales region
• Issues RMA’s (Return Material Authorization) when necessary for product return and evaluation.

Customer Service and Manufacturing Support Responsibilities 

• Handles inbound enquiries via telephone and email (and associated Salesforce cases) for order status, delivery timing and related matters.
• Enters orders for Specialty Gas Equipment including configured products and custom products (i.e. SPPRD’s).
• Works with manufacturing and customer service to schedule on-time shipment of special orders.
• Enters special orders that are ready to ship and creates delivery for shipping department.
• Assists outside sales with order placement and product selection based on availability.

Education and/or Experience     

Required

• 2-4 years’ experience in a field related to gas pressure and flow control equipment
• High School diploma
• Working knowledge of ERP as related to inventory, production and customer service
• Working knowledge of Microsoft Word and Excel

Preferred

• 2-year degree in a science or engineering related field

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.