Customer Representative

Date: Nov 14, 2022

Location: Cleveland, OH, US, 44117

Company: Lincoln Electric

 

Lincoln Electric is the world leader in the design, development and manufacture of the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys. With over 125 years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.

Req. ID22344 

 

 

 

PURPOSE: The Customer Service Representative supports improve material availability, increase supply chain leverage and collaboration, reduce expedited freight and enhance customer’s service levels for strategic accounts served by various entities of the Lincoln Electric Company.


JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

  • Manage customer accounts
  • Review, analyze and process domestic customer orders into online order entry system
  • Process customer orders changes or cancellations
  • Handle customer inquiries using various methods of communication: email, phone, SalesForce
  • Confirm inventory using the “Available to Promise” inventory system to meet customer requirements and assure on time deliveries
  • Accept orders within the credit limit for “low risk” customers
  • Price orders according to Company pricing policies, including special discounts, extra charges and special prices that may need to be made by manual adjustments
  • Evaluate and coordinate with Distribution Center and customer shipping schedules
  • Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process
  • Expedite customer orders with a variety of manufacturing and traffic personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges
  • Redeploy available product to meet commitments to customers based on parameters established by the Finished Goods Department
  • Investigate and resolve problems outside the scoop of warranty issues (i.e., loading/shipping/billing errors)to ensure customer requirements are satisfied
  • Prepare necessary credit and debit memos
  • Process returns per the stablished return policy
  • Maintain and update Customer Master with correct information
  • Maintain and update customer special pricing in online order entry system
  • Handle field sales office inquiries
  • Meet with personnel of key distributors
  • Other duties as assigned
  • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.


BASIC REQUIREMENTS:

  • High school education or equivalent experience
  • Knowledge or the ability to learn, entire order entry system, pricing policies and product lines
  • Ability to perform extremely detailed work with a high degree of accuracy in a high volume environment
  • Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities
  • Able to prioritize work to meet deadlines
  • An uncompromising attitude toward quality and customer service is essential
  • Dedication to constant improvement is required
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent attendance and “on time” record
  • Proficiency in the use of PC and mainframe applications helpful
  • Experience with SAP preferred, but not necessary
  • Excellent keyboarding skills for high volume data entry, strong basic math skills, and ability to operate a calculator proficiently

 

 

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

 

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

 

Employment Status: Hourly Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 


EOE, including disability/veterans


Nearest Major Market: Cleveland

Job Segment: Data Entry, Welding, SAP, ERP, Mainframe, Administrative, Manufacturing, Technology