International Order Account Representative

Location: Remote Cleveland, OH United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience

PURPOSE: The International Account Representative provides a one-stop point of contact for our International Customers. This position is responsible for all aspects of customer service including but not limited to issuing quotes, processing orders, arranging shipment, credit collection and/or processing, and export compliance.

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

• Review, analyze, and approve all international customer orders and initiate processing into production system.
• Communicate with all international customers on order disposition, completion status, and changes that occur continuously throughout the order process.
• Communicate extensively with Sales, International Customer Credit Services, Production, and Service Departments to expedite orders and resolve discrepancies.
• Price orders according to Company pricing policies, including special discounts, extra charges, and special prices that may need to be manually adjusted.
• Release customer orders based on parameters set by International Customer Credit Services and recommend review of credit terms.
• Prepare complex export collection documentation and international invoicing in accordance with the intricacies of foreign trade requirements.
• Review letters of credit to confirm acceptability and meet all critical expiration deadlines.
• Resolve documentation disputes with banks, forwarders, government agencies and customers, to ensure that timely collection of shipments is made.
• Prepare export customs and shipping documents for presentation to forwarders.
• Arrange for complex international shipments with ocean and air freight carriers and consolidators. Coordinate with the Shipping Department to ensure material is ready for loading of containers.
• Coordinate export packing and staging of inspections with the Shipping Department.
• Other duties as assigned by International Coordinator or Manager, Domestic and International Order.
• Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

BASIC REQUIREMENTS:

• Associates degree and/or equivalent experience.
• Working knowledge of, or the ability to learn, International Order, Traffic, and Credit collection systems.
• Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
• Demonstrated ability to make good decisions and work comfortably within a frequently changing environment.
• Able to prioritize work to meet deadlines.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• An uncompromising attitude toward quality and customer service.
• Excellent analytical skills.
• Able to perform effectively as a team player.
• Demonstrated initiative and ability to accept responsibilities with minimal supervision.
• Proficiency in the use of computer systems, SAP experience preferred.
• Excellent attendance and “on-time” record.
• Bilingual (Spanish) preferred.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.