Customer Service Representative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

 Location: Ladson - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25322 

PRIMARY FUNCTION

Primary responsibility is to ensure customer needs are met by responding directly or partnering with other departments for assistance.  The Customer Service Representative will process orders, facilitate customer communication, and provide information about Lincoln Electric products and services. 

 ESSENTIAL FUNCTIONS

• Manage the order process from entry to shipment
• Partner with other locations when orders must be expedited
• Identify continuous improvement opportunities when order issues arise
• Ensure proper compliance activities occur on international orders
• Assist finance team when account information is requested
• Process RMA and warranty claims; expedite RMA’s not returned; assist non-conformance team with RMA log
• Listen and respond to customers’ needs and concerns in a professional manner
• Understand and apply Lean manufacturing fundamentals
• Perform general duties as assigned and assist in other areas as workload requires

REQUIRED SKILLS

• High school Diploma or equivalent
• 2+ years’ experience in a customer service role
• Excellent knowledge of PC’s and Microsoft Office Suite
• Excellent phone and communication skills
• Experience with multiple phone line management
• Experience working successfully in a team environment

PREFERRED SKILLS

• Bachelor’s degree
• SAP experience

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand, walk, use hands to move material, and lift/move up to 20 pounds.  The employee is regularly required to sit, talk and hear.  Repetition with activity: computer work.

EEO STATEMENT

Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation. 

OTHER DUTIES

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.