Customer Service Representative

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

 Location: Reno - Reno, NV, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Target Bonus: 5.0%
Req ID: 25321 

Customer Service Representative

Job Summary

We are seeking a reliable, motivated, and hardworking Customer Service Representative to join our team. The qualified candidate will support the Parts and Service Teams through quoting & order processing of proper replacement parts and training options for customers. The candidate will also serve as a back-up role for the Order Desk Team.

Job Duties and Responsibilities

• Assist with customer quote and order requests via phone, fax, or e-mail
• Research replacement parts through manuals, the Internet, and working with other departments or vendors as needed
• Provide viable training options for customers and assist with order processing and proper billing for each
• Serve as a back-up for the Order Desk Team; Order Entry and Customer Master Data roles
• Work with internal teams to improve work processes and efficiencies
• Build, maintain, and manage customer relationships
• Maintain an excellent representation of our company
• Manage multiple tasks and prioritize successfully in a fast-paced environment
• Work to achieve department goals and business KPIs set forth
• Adhere to all health and safety requirements
  • All other duties as assigned

Education and Experience

• High School Diploma or equivalent is required; post high school courses are desirable

• Must have previous customer support experience

• Knowledge of or the ability to learn the entire order entry system and product lines – experience with SAP preferred
• Must be proficient with Microsoft Excel and Word
• Demonstrated ability to perform effectively as a team player and to carry out assignments accurately
• Ability to prioritize work to meet deadlines
• Uncompromising attitude towards quality, customer service, professionalism and integrity is essential
• Dedication to constant improvement is required
• Excellent organizational skills; strong attention to detail
• Exceptional interpersonal, oral, and written communication skills
• Ability to work in a fast paced environment

• Strong analytical skills; creative problem solver

Physical Demand and Work Environment

• Physical Demands:  Employee is occasionally required to sit for extended periods of time; Repetition with activity; computer work. 
• Work environment:  The noise level in the work environment is usually moderate.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.