Account Manager, Key Accounts

Summary

Lincoln Electric Automation is seeking a driven and customer-focused Account Manager, Key Accounts to join our team. This role, focused on the General Industries sector (typically non-automotive clients), is responsible for driving sales growth with defined manufacturing accounts, cultivating new opportunities, and delivering innovative automation and build-to-print solutions.

As the primary point of contact for key accounts, you will build and maintain trusted customer relationships, provide technical leadership, and partner with internal teams to deliver solutions that meet customer needs and exceed expectations. This role requires a balance of strategic business development, technical acumen, and relationship management. Significant travel (50–80%) is required.

At Lincoln Electric, you’ll find more than just a job—you’ll discover career growth opportunities and a highly competitive total rewards package, including bonus incentives, student loan repayment, tuition reimbursement, paid time off, paid holidays, comprehensive medical/dental/vision coverage, retirement plans, and more. 

What You'll Do

• Manage & Grow Accounts – Maintain and expand strong, productive relationships with key customers while developing new opportunities in targeted markets.
• Deliver Technical Sales Support – Apply your expertise in automation, robotics, and build-to-print solutions to align customer needs with Lincoln Electric capabilities.
• Develop Customer Solutions – Interpret drawings, specifications, BOMs, and timelines to support cost models, budgets, and proposals.
• Collaborate Across Teams – Partner with Application Engineering, Technical Sales Reps (TSRs), and internal stakeholders to design, negotiate, and secure automation projects.
• Drive Market Development – Identify and segment potential customers, track opportunities, and provide competitive insights to strengthen our market position.
• Execute Sales Strategy – Plan and implement sales initiatives, achieve sales and performance targets, and actively contribute to business growth.
• Leverage CRM Tools – Track daily activities, opportunities, and pipelines using Salesforce CRM in alignment with the Automation Playbook.
• Represent Lincoln Electric – Participate in trade shows, industry events, and professional organizations to promote solutions and expand networks.
• Continuous Improvement – Recommend enhancements to internal processes and customer engagement strategies to maximize efficiency and customer satisfaction.

Required Experience and Skills

• Technical Expertise - in robotics automation integration, build-to-print systems, and robotic arc welding.
• Sales Acumen – 5+ years of technical sales experience in a manufacturing or industrial environment.
• Education – Bachelor’s degree in Engineering, Sales, Marketing, or related field.
• Communication Skills – Ability to clearly articulate solutions in both group presentations and customer meetings; excellent written and verbal communication.
• Problem-Solving & Negotiation Skills – Strong analytical thinking, creativity in solution design, and confidence in contract negotiations.
• Collaboration & Leadership – Skilled at balancing team and individual goals, contributing to a positive culture, and building morale.
• Computer Proficiency – Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools (Salesforce preferred).
• Customer-First Mindset – Active listener with proven ability to respond quickly to customer needs and drive high satisfaction.
• Resilience & Drive – Self-motivated, accountable, and effective under pressure, with a strong sense of urgency and commitment to quality.
• Travel Flexibility – Willingness to travel 50–80% as needed.