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Technical Service Representative

Date: May 25, 2021

Location: Cleveland, OH, US, 44117

 

Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

Req. ID: 19896 

 

PURPOSE: Provide timely answers to multiple groups of users including vendors, customers, and internal Lincoln departments.

 

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

  • Primarily responsible for handling telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty related issues of Lincoln product
  • Aid in the troubleshooting of machine problems over the phone and on location
  • Provide customer with information pertaining to our entire product offering
  • Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel to identify, correct and prevent warranty problems
  • Solve customer issues in a quick, complete and satisfactory manner
  • Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
  • May conduct repair training classes for service facilities, distributors and customers
  • Other functions as assigned by the Customer Service Department management
  • Work schedule may include variable work hours
  • Occasional domestic and international travel may be required
  • Qualified applicants will be required to pass an electrical theory test 
  • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy. 

 

BASIC REQUIREMENTS:

  • Bachelor's Degree or equivalent work experience
  • At least 3 years of experience in electronics or electrical repair is required
  • Thorough knowledge of, or the ability to learn about, entire product line
  • Demonstrated ability to learn new technology used in the design of new welding machines
  • Ability to determine and resolve welding machine performance problems by reading and troubleshooting electrical wiring schematics
  • Exceptional organizational skills
  • Excellent written and oral communication skills
  • Knowledge of a second language, particularly Spanish, would be a plus
  • Must be able to make quick decisions and work well with internal and external customers
  • An excellent attendance record

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

 

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

 

Employment Status: Salary Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

 

EOE, including disability/veterans


Nearest Major Market: Cleveland

Job Segment: Electrical, Welding, Quality Assurance, Field Service, Engineering, Manufacturing, Technology