Technical Specialist I, On-site Support

Date: Sep 15, 2021

Location: Cleveland, OH, US, 44117

Company: Lincoln Electric

 

Lincoln Electric is a global manufacturer of the highest quality welding, cutting and joining solutions ranging from simple to complex. With over 120 years of service excellence, we are committed to employing talent that will support our strategy to foster innovation and a first class experience for our customers. Lincoln Electric, where the actual is limited and the possible is immense.

Req. ID: 20211 

 

Purpose: The On-site Support Technical Specialist, is a tier 2 position that supports all computer related functions within Lincoln Electric plants in Euclid and Mentor. The On-site Support Technical Specialist performs a variety of duties including, but not limited to, computer troubleshooting in an office/plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software. This position assists customers and peer groups with troubleshooting application and hardware installations.

 

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. Responsible for the support of end-user desktop, laptop, phone, printers, mobile device hardware, software, and break/fix services. Under limited supervision, installs, maintains, tests, and repairs systems and networks, by responding to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff.  Provides technical leadership and support, and resolves problems of a comprehensive and complex nature while owning and tracking the issues through resolution. As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. He\she may conduct training programs designed to educate organization’s computer users about basic and specialized applications.

  • Trouble-shoot and maintain network devices, PC’s, printers and UPS power equipment.
  • Deploy desktops/laptops, printers and mobile devices
  • Organize and lead team to achieve objectives in a safe and timely manner.
  • Organize and lead service contractors and vendors supporting Information Technology infrastructure projects and objectives.
  • Coordinate infrastructure and project initiatives across the plant.
  • Participate in on call support (overnights & weekends).
  • Image computers.
  • Working knowledge of new AV equipment being deployed at all facilities.
  • Ensure compliance with all security, safety and environmental regulations and policies within work area at all times.
  • All other duties as assigned.
  • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

 

BASIC REQUIREMENTS:

  • Bachelor’s Degree in Computer Science (equivalent), and three years of experience supporting internal desktop systems, application training and overall incident ownership and management. Seven years of experience required if no degree
  • At least one relevant industry certification to include MCSA, A+, Network+, Security+.
  • Advanced in supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
  • 3 + years Technician level or Desktop experience in mission critical environment
  • 3 + years’ experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
  • Proficient in Microsoft Outlook/Exchange, including advanced troubleshooting.
  • Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.
  • Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines.
  • Tenacious, with good follow up and attention to detail.
  • Experience with Crowdstrike and SCCM for endpoint management and software delivery preferred.
  • Prior experience with Lincoln Electric, preferred
  • Familiar with ITIL and ITSM processes, preferred
  • Familiarity with ticketing systems, preferred
  • Ability to multi-task, manage time and follow through with assignments, preferred

 

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $2.5B publicly traded company (NASDAQ) with over 10,000 employees around the world.  With operations in over 40 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. 

As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

 

Employment Status: Salary Full-Time 
Function: Information Technology 
Section:  Lincoln Cleveland (US10) 

EOE, including disability/veterans


Nearest Major Market: Cleveland

Job Segment: Technical Support, Welding, Computer Science, Technology, Manufacturing