Customer Representative

Summary

Lincoln Electric has an outstanding remote opportunity for a Customer Representative. The Customer Representative plays a critical role in the support and improvement of material availability. You will increase supply chain leverage and collaboration, reduce expedited freight and enhance customer’s service levels for strategic accounts served by various entities of the Lincoln Electric Company. 

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits!

What You Will Do

• Manage customer accounts.
• Review, analyze and process domestic customer orders into order entry system; process customer orders, changes or cancellations.
• Resolve customer inquiries using various methods of communication: email, phone, SalesForce.
• Will participate in rotating schedule to ensure consistent phone coverage.
• Confirm inventory using the “Available to Promise” inventory system to meet customer requirements and assure on time deliveries.
• Price orders according to Company pricing policies, including special discounts, extra charges and special prices that may need to be made by manual adjustments.
• Evaluate and coordinate with Distribution Center and customer shipping schedules.
• Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process.
• Expedite customer orders with a variety of manufacturing and logistics personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges.
• May need to reallocate available product to meet commitments to customers based on parameters established by the Finished Goods Department.
• Investigate and resolve problems outside the scope of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied.
• Prepare necessary credit and debit memos.
• Maintain and update Customer Master with correct information.
• Handle field sales office inquiries and support local office activities, when necessary.

Education & Experience Required

• High school diploma required; post-secondary education preferred with a minimum of 3 years experience.
• Knowledge or the ability to learn our order entry system, pricing policies and product lines.
• Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
• Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities.
• Knowledge of continuous improvement methodologies.
• Excellent organizational and time management skills; excellent verbal and written communication skills demonstrating strong customer service.
• Must have the ability to use computer systems and other third-party software to service customer needs effectively.
• Experience with SAP and Salesforce preferred.
• Selected candidate’s Job Level and Pay Grade will be determined based upon qualifications and experience.