Field Service Supervisor

Summary

Lincoln Electric Automation has an exciting opportunity for a Field Service Supervisor. The Field Service Supervisor plays a key role within the Automation team and is responsible for the consistency & quality of field service execution and development of the field service organization. 

In addition to competitive base salary, Lincoln Electric offers a generous bonus plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits! 

**This is a remote position; candidate may reside anywhere in the US and travel would be required.**

What You Will Do

The Field Service Supervisor will develop plans and align work and resources so that customer needs, contractual obligations, and service work is completed within appropriate timeframes and meets quality expectations. In addition, you will execute on the following: 

• Work cross-functionally to develop improvements to service processes and drive organizational adoption of tools identified to increase efficiency and effectiveness.
• Collaborate with service leadership to develop service offerings that enables a shift in our business model from “reactive” to “proactive” and focuses on customer satisfaction and engagement.
• Develop and manage remote field service team(s) where potential business is high and where major customers are identified.  Participate in development, measurement and driving of service KPIs.
• Includes direct people management responsibility including staffing and performance development.
• Provides constructive feedback, conveys performance expectations and may handle sensitive issues.
• Build and maintain relationships with internal and external business partners, including, Engineering, Operations, Order & Parts, Project Management, Sales, Training, Technical Support, teams.
• Solicit and apply customer feedback (internal and external) to drive continuous improvement.
   

Experience and Education Required

• Bachelor’s degree from an accredited college or university with a minimum of 5 years of related experience OR a minimum high school diploma/GED with an additional 4+ years of product management experience
• Recent experience in managing large remote employee-based territory
• Experience in resource planning and managing employee performance 
• Strong written and verbal communication skills.
• Working knowledge of SAP or EPICOR
• Proficiency in Microsoft Office Suite
• Strong interpersonal and leadership skills with a focus on team building 
• Ability to work independently with little supervision
• Ability to adapt to a dynamic agenda, to be resourceful with strong problem-solving skills