Service Technician - PythonX Robotic Plasma Cutting Systems
Location: Hamilton
Employment Status: Hourly Full-Time
Function: Customer Experience
Job Responsibilities
Business Unit Overview The PythonX team at Lincoln Electric delivers automated robotic plasma cutting solutions for the structural steel fabrication industry. Our Service department provides mission-critical technical support to end-user customers, including warranty service, maintenance contracts, troubleshooting, and rapid issue resolution—ensuring minimal downtime and maximum operational continuity.
Key Responsibilities
- Deliver global technical support for PythonX systems via phone, email, and remote tools during standard business hours; provide on-site commissioning, training, troubleshooting, calibration, and production validation as required.
- Diagnose and resolve complex issues across electrical, mechanical, pneumatic, and robotic systems using multimeters, schematics, and diagnostic tools.
- Build and maintain strong relationships with customers, internal teams, and stakeholders at all levels through clear, professional communication.
- Prioritize mission-critical uptime—treating every interaction with consistency, urgency, and professionalism.
- Actively participate in team meetings, cross-departmental collaboration, and continuous improvement initiatives to enhance service quality and profitability.
- Champion Environmental, Health & Safety (EHS) standards, ensuring compliance in all field and shop activities.
- Complete additional projects and duties as assigned by the Service Manager in a timely, ethical, and discreet manner.
Job Requirements
- Fluent in English (written and spoken) at a professional level.
- 2+ years of hands-on technical service or maintenance experience in a manufacturing or industrial automation environment.
- Proficient with multimeters and electrical troubleshooting.
- Strong working knowledge of:
- Industrial automation and production processes
- Mechanical, electrical, and pneumatic systems
- Valid passport and ability to travel internationally.
- Advanced computer skills: Microsoft Office Suite; familiarity with CAD software a plus.
- High integrity, confidentiality, accountability, and organizational discipline.
Preferred Experience
- Robotic control systems
- Plasma cutting technology or steel fabrication industry knowledge
- Commissioning or training delivery for complex machinery
- Experience in warranty support or service contract management
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Job Segment:
Maintenance, Technical Support, Fabrication, Technician, Manufacturing, Technology