CPQ Systems Specialist
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Michigan City
Employment Status: Salary Full-Time
Function: Engineering
Pay Range: ($83,928.82 - $155,867.81)
Target Bonus: 8.0%
Req ID: 27442
Job Summary
We are seeking a skilled and detail-oriented CPQ (Configure, Price, Quote) Business Analyst to join our dynamic team. In this role, you will work closely with business stakeholders and technical teams to analyze, implement, and optimize CPQ solutions that drive sales efficiency and support business growth. You will help ensure the successful configuration, pricing, and quoting processes across various product lines, ensuring the CPQ system meets business requirements and industry best practices.
Key Responsibilities
- Collaborate with cross-functional teams, including sales, planning, finance, production, and leadership, to understand and document business requirements for CPQ systems.
- Analyze existing business processes and identify opportunities for automation and process improvement.
- Conduct workshops and interviews with key stakeholders to define system needs, capabilities, and desired outcomes.
- Configure and maintain the CPQ system to meet business requirements, ensuring that product catalogs, pricing rules, discounting policies, and quote templates are accurate and up-to-date.
- Troubleshoot and resolve issues related to CPQ workflows, data discrepancies, and integration challenges.
- Monitor system performance and recommend improvements to ensure optimal user experience and business productivity.
- Develop test plans, test cases, and conduct system testing to ensure that new features, configurations, and upgrades meet functional requirements.
- Work with the development and technical teams to ensure smooth deployment of CPQ solutions, including customizations, integrations, and updates.
- Provide ongoing training and support to end-users on CPQ functionality, best practices, and process changes.
- Serve as the point of contact for user inquiries, issues, and troubleshooting, ensuring timely resolution and continuous improvement of system usage.
- Maintain accurate data within the CPQ system and ensure that it aligns with external systems such as CRM and ERP.
- Create reports and dashboards to monitor KPIs, track sales performance, and provide insights on pricing and quoting trends.
- Document business processes, system configurations, and user guides to ensure knowledge transfer and consistency across teams.
- Promote and enforce the use of CPQ best practices, standards, and governance across the organization.
Education and Experience Requirements
- Bachelors in Business or related
- 8 years experience in CPQ (Configure, Price Quote) or similar duties
Immediate Needs
- Update Underdeck CPQ system with current rules based on open tickets.
- Help identify existing order/jobs that need updating based on changes required.
- Create CPQ system for Truck Upfitting.
- Test and release EPEQ CPQ system.
Longer Range Needs
- Develop and maintain other CPQ systems where applicable.
- Develop an online customer-facing CPQ tool.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Nearest Major Market: Michigan City
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Testing, Welding, User Experience, Business Analyst, Fabrication, Technology, Manufacturing