On-Site Support Analyst
Location: Pont Ste Maxence
Employment Status: Hourly Full-Time
Function: Information Technology
Hiring Manager: Lukasz Holka
Recruiter: Helen Green
Internal Candidate Eligibility Criteria:
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)
Job Responsibilities
- Provide advanced technical support to end-users, resolving hardware and software issues promptly and effectively
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
- Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
- Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
- Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
- Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
- Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
- Experience with A/V conference room equipment and conference room troubleshooting.
- Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
- Provide training to end-users on hardware and software usage, best practices, and security awareness.
Job Requirements
- Bachelor’s degree in computer science (equivalent) and two years of experience supporting internal desktop systems, application training and incident ownership and management. 3-5 years of experience required if no degree.
- Working knowledge of Microsoft Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
- Experience with performing extensive hardware, network and software troubleshooting
- Hands on experience on LAN/ WAN Networks; working and managing a switched network
- Experience on how to make LAN cables, working with Wi-Fi / Access point configurations
- In depth knowledge of MS Teams, and other video conferencing and projection solutions,
- Strong verbal and written communication skills
- Excellent problem-solving and critical thinking abilities to diagnose and resolve technical issues
- A strong commitment to providing excellent customer service and a patient, friendly demeanor
- Ability to work effectively in a team and collaborate
- Efficiently manage and prioritize multiple support requests and tasks
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Job Segment:
Help Desk, Information Technology, Computer Science, Network, Technical Support, Technology