Senior Customer Care Co-ordinator
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: [[Malaysia]]
Employment Status: Salary Full-Time
Req ID: 26539
Job Responsibilities
Logistics & Shipping
- Coordinate with order management team on shipment activation.
- Liaise with local custom agency, vendor, appointed forwarder/transporter and 3PL warehouse on inbound shipment arrangement.
- Liaising with customs authorities and other relevant government agencies to resolve any customs-related issues or queries.
- Maintaining up-to-date knowledge of changes in customs regulations and procedures and communicating these to the team.
- Prepare and ensure inbound shipping document accuracy.
- Verify forwarder invoice for payment processing.
- Warehousing & inventories management
- Manage 3PL warehouse to ensure stock accuracy and service level are maintain.
- Manage inventory and document movement.
- Verify 3PL warehouse and storage summary report for payment processing.
Job Requirements
- Ensure inbound activities are managed effectively & comply to local authority and Custom regulation.
- Balance between optimum inventory holding cost/stock aged and stock availability for delivery.
- Stock accuracy through perpetual stock count and physical stock count.
- Customer focus and oriented.
- On time process of Purchase Order to vendor.
- Accuracy and diligence in all transactions.
Maximum courteousness and professionalism in all customer interactions.
Proper filing of hardcopies documents for audit purpose
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Job Segment:
Warehouse, Welding, Fabrication, Manufacturing