Customer Service Executive
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Chennai
Req ID: 28287
Job Responsibilities
Act as the main point of contact for Key Account customers.
Respond promptly to inquiries on order status, delivery schedules, and product availability.
Collect part of regional orders in India from the Key account customers and Obtain delivery schedules against open Pos.
Provide after-sales support, handle returns, and resolve issues quickly to maintain customer satisfaction.
Escalate critical customer concerns and drive resolution.
Build strong relationships and ensure positive customer experience.
Order Management
Accurately enter customer orders into SAP and monitor timely delivery.
Coordinate with internal teams (Warehouse, production, Logistics, Finance) for smooth dispatch and invoicing.
Track delivery schedules and follow up on urgent requirements.
Prepare simple weekly reports on order status and delivery performance.
Job Requirements
- Strong communication and interpersonal skills.
- Proficiency in MS Office and ERP systems like SAP – SD Module.
- Attention to detail and ability to manage multiple priorities.
- Analytical mindset for process optimization.
- Ability to handle high-pressure situations and escalations.
- Multilingual proficiency: Fluency in English, Hindi, and Tamil
Qualifications:
- Any Degree or related field
- 2–3 years of experience in customer service and order management in manufacturing or industrial sector.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Job Segment:
ERP, SAP, Welding, Warehouse, Fabrication, Manufacturing, Technology