Logistics Coordinator

Purpose

The Logistics Coordinator is responsible for managing freight claims, coordinating domestic shipments across all transportation modes, and enhancing customer service performance through continuous improvement initiatives and cross-functional collaboration.

Job Description (Duties and Responsibilities)

• Assist the logistics team in all aspects of domestic logistics operations
• Manage freight claims: initial filing, document collection, and supporting recovery efforts
• Coordinate with transportation providers to ensure timely and efficient shipment movement
• Collaborate with internal teams to deliver logistics support and drive operational efficiency
• Respond to inquiries from customers and personnel or direct them to appropriate channels
• Prepare Bill of Ladings and shipping paperwork for standard and expedited shipments
• Provide customer support by managing inbox for transit damage, loss, and material issues
• Organize and maintain shipping documentation and records
• Track and trace shipments to prevent late pickups and deliveries
• Follow up with transportation providers on missed pickups or deliveries
• Investigate and resolve issues to ensure customer requirements are satisfied.
• Work directly with customers, sales, and order department to resolve discrepancies
• Play a key role in managing KPIs and implementing solutions to improve customer service and the flow of material
• Take on additional duties, responsibilities, and special projects as assigned

Basic Requirements

• Bachelors degree with a minimum of two years’ experience working in logistics (Shipping, Warehousing, or Manufacturing) OR an associate’s degree with four years' experience working in logistics. 
• An uncompromising commitment to quality work and customer service is imperative
• Demonstrated initiative and ability to accept responsibilities with minimal supervision.
• Ability to perform detailed work with a high degree of accuracy in a high-volume environment
• Proven ability to multi-task, prioritize work to meet deadlines, and daily problem-solving
• Capability to cross-train and provide clear instructions to department personnel
• Excellent verbal and written communication skills
• Exceptional organizational skills
• Demonstrated leadership and sound decision-making abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, OneDrive)
• Working knowledge of trucking equipment used in logistics
• Work Schedule: Monday-Friday, 8am to 5pm (occasional Saturday mornings remotely)

Preferred Qualifications

• Experience with ERP, TMS, or WMS systems (SAP preferred)
• Hazmat Training and Certification for IATA, IMDG and DOT