Field Service Technician - Remote

Primary Function

Lincoln Electric's Zeman team is seeking a U.S.-based Service Technician to support our industry-leading structural welding systems throughout North America. This role is part of a global service organization headquartered in Scheifling, Austria, and serves as a critical link between our customers and engineering teams.

The ideal candidate possesses a strong mechanical and electrical aptitude, advanced troubleshooting capabilities, and a passion for delivering exceptional customer service. This individual will work directly with customers to ensure maximum equipment performance, minimize downtime, and maintain the high level of service excellence that defines the Zeman brand. Success in this role requires technical expertise, strong communication skills, and the ability to build lasting customer relationships while supporting some of the most advanced automation solutions in the structural steel fabrication industry.

Essential Functions

• Perform service, maintenance, and commissioning activities on Zeman robotic assembly and welding systems throughout North America, including robot calibration, software updates, diagnostics, repairs, and system optimization.
• Train and educate customers on the safe and efficient operation of equipment, providing clear technical guidance and best practices.
• Troubleshoot equipment issues and identify immediate corrective actions to restore production and minimize downtime.
• Collaborate with customers to identify opportunities for long-term process improvements and communicate recommendations to the Engineering team in Austria.
• Install aftermarket products, upgrades, retrofits, and system enhancements at customer sites.
• Identify spare parts requirements and coordinate with internal support teams to ensure timely fulfillment.
• Prepare detailed service reports that include findings, recommendations, and value-added solutions for customers.
• Develop and maintain strong customer relationships with operators, maintenance personnel, and management teams, reinforcing Zeman's reputation as a premier provider of automated fabrication and welding solutions.
• Travel up to 75% throughout the United States, Canada, and Mexico to support customer installations and service requirements.
• Perform additional duties and support other business needs as assigned.

Required Qualifications

• High School Diploma, GED, or equivalent combination of education and experience.
• Minimum of 3 years of experience installing, servicing, troubleshooting, or maintaining high-value industrial machinery.
• Strong mechanical, electrical, and software troubleshooting skills; experience with robotic welding systems is highly desirable.
• Ability to adapt to a dynamic schedule and work flexible hours based on customer and business needs.
• Excellent communication, organizational, interpersonal, and problem-solving skills.
• Demonstrated ability to work independently with minimal supervision.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Fluent in English, both written and verbal.
• Valid U.S. driver's license with a clean driving record and reliable transportation.

Preferred Qualifications

• Technical certifications or formal education in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance, Automation Technology, or a related field.
• Experience supporting robotic automation, CNC machinery, welding systems, or other advanced manufacturing equipment.
• Fluency in Spanish, French, or an additional language.

Why Join the Team?

As part of Lincoln Electric's Zeman organization, you will support cutting-edge robotic automation technology used by leading structural steel fabricators across North America. This role offers the opportunity to work independently, solve complex technical challenges, collaborate with an international engineering team, and have a direct impact on customer success while advancing the future of automated steel fabrication.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes.  The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand/walk on cement floors; use hands to finger, handle, or grasp; and reach with hands and arms. The position requires occasional lifting, pushing and pulling objects that weigh up to 60 pounds.  The employee is frequently required to grip and operate hand tools with a minimum of 50 in/lbs of force.  The employee is frequently required to see fine components and possess manual dexterity to properly place and solder these components.