Technical Services - Special Manifold
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.
Location: Gainesville
Req ID: 29525
Job Responsibilities
Summary of the Position
Supports Harris Products Group customers by handling incoming customer service, technical service and sales calls. Assist in the management of in-house sales accounts. Supports the outside sales team on closing orders and directs customers to resources within the company. Coordinates special order requests from Technical Services as well as outside sales. Coordinates on-time shipment of products with customer service and manufacturing.
Job Requirements
Works safely and supports safety within their team across the organization as required.
Technical Service and Sales Support Responsibilities – 50%
- Completes training necessary to provide useful and credible recommendations and quotations regarding Specialty Gas Equipment products and applications.
- Actively generates new leads and performs follow up with customers via phone and email through incoming technical services and sales related calls.
- Determines customer requirements for specific applications to be able to offer a competitive solution.
- Uses technical knowledge of products to answer common technical questions.
- Provides first-class technical and customer service solutions to existing and potential new accounts, including focused support of a specific sales region
- Issues RMA’s (Return Material Authorization) when necessary for product return and evaluation.
Customer Service and Manufacturing Support Responsibilities – 50%
- Handles inbound enquiries via telephone and email (and associated Salesforce cases) for order status, delivery timing and related matters.
- Enters orders and provides manufacturing support for Specialty Gas Equipment including configured manifolds and custom products (i.e. SPPRD’s).
- Works with manufacturing and customer service to schedule on-time shipment of special orders.
- Enters special orders that are ready to ship and creates delivery for shipping department.
- Assists outside sales with order placement and product selection based on availability.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Nearest Major Market: Gainesville GA
Job Segment:
Machinist, Welding, Manufacturing