Service Technician - PythonX Robotic Plasma Cutting Systems
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Hamilton
Employment Status: Hourly Full-Time
Function: Customer Experience
Job Responsibilities
Business Unit Overview The PythonX team at Lincoln Electric delivers automated robotic plasma cutting solutions for the structural steel fabrication industry. Our Service department provides mission-critical technical support to end-user customers, including warranty service, maintenance contracts, troubleshooting, and rapid issue resolution—ensuring minimal downtime and maximum operational continuity.
Key Responsibilities
- Deliver global technical support for PythonX systems via phone, email, and remote tools during standard business hours; provide on-site commissioning, training, troubleshooting, calibration, and production validation as required.
- Diagnose and resolve complex issues across electrical, mechanical, pneumatic, and robotic systems using multimeters, schematics, and diagnostic tools.
- Build and maintain strong relationships with customers, internal teams, and stakeholders at all levels through clear, professional communication.
- Prioritize mission-critical uptime—treating every interaction with consistency, urgency, and professionalism.
- Actively participate in team meetings, cross-departmental collaboration, and continuous improvement initiatives to enhance service quality and profitability.
- Champion Environmental, Health & Safety (EHS) standards, ensuring compliance in all field and shop activities.
- Complete additional projects and duties as assigned by the Service Manager in a timely, ethical, and discreet manner.
Job Requirements
Required Qualifications
- Fluent in English (written and spoken) at a professional level.
- 2+ years of hands-on technical service or maintenance experience in a manufacturing or industrial automation environment.
- Proficient with multimeters and electrical troubleshooting.
- Strong working knowledge of:
- Industrial automation and production processes
- Mechanical, electrical, and pneumatic systems
- Valid passport and ability to travel internationally.
- Advanced computer skills: Microsoft Office Suite; familiarity with CAD software a plus.
- High integrity, confidentiality, accountability, and organizational discipline.
Preferred Experience
- Robotic control systems
- Plasma cutting technology or steel fabrication industry knowledge
- Commissioning or training delivery for complex machinery
- Experience in warranty support or service contract management
Lincoln Electric is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex (including pregnancy), sexual orientation or any other Prohibited Ground. Lincoln Electric Company of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
By applying to this position, you confirm that you hold Canadian citizenship, permanent residency, or a valid work permit.
We appreciate your consideration for this opportunity, however only chosen applicants will be contacted.
Please consult our Job Applicant Privacy Notice available at https://lered.info/JobApplicantNotice2025
Job Segment:
Maintenance, Technical Support, Fabrication, Welding, Technician, Manufacturing, Technology