Quality Assurance Specialist

Summary of the Position

Tests and inspects manufactured and purchased products at various stages of production process and compiles/evaluates statistical data to determine and maintain quality and reliability of products to Harris Products Group standards. Audits production processes to ensure operators are following procedures and properly recording quality data. Support other quality-related functions.

Key Deliverables

Works safely and supports safety within their team across the organization, timely completion of projects and reports, maintains Hold Ticket data, performs dock audit inspections, processes returned materials, maintains product certification on-line database, performs internal audits on processes/procedures, maintains test data, performs lab testing, performs braze tests, instrument calibrations and other QA duties as assigned. Submits layer process audit results for time spent ensuring manufacturing processes are being followed.

Key Accountability Metrics

Safety metrics, data accuracy and consistency, Hold Ticket reporting metrics, Return Material Authorization (RMA) metrics, lab reporting metrics, Internal Audits, EBITB

Key Responsibilities / Essential Functions

Include the following and other duties may be assigned. Works safely and supports safety within their team & across the organization.

Product/Process Inspections – 30%

• Performs comprehensive quality assessments of product in all stages of the manufacturing process.
• Layered Process Audits for Casting, Brazing, and Aluminum manufacturing cells.
• Understands the various manufacturing processes and standard operating procedures.
• Performs receiving inspection and testing of raw material and purchased products as well as performing the appropriate dock audit on the materials.

Quality Support Processes – 25%

• Processes all returns of manufactured and purchased product. Investigates the root cause and takes corrective action when necessary.
• Maintains RMA log sheets.
• Test returned material for both manufactured and purchased products. Investigates the root cause and takes corrective action when necessary.
• Maintains Calibrations database and hard files.
• Assists in audits for ISO 9001 and ISO 17025 certifications.
• Complete assigned action items related to CAPA’s (Corrective Action Preventative Action requests) and Supplier Corrective Action Requests (SCAR).

Product Certifications – 20%

• Maintains online product certification database for raw materials, manufactured, and purchased products.

Key Responsibilities / Essential Functions (Continued)

Chemical / Mechanical / Braze Testing – 15%

• Performs chemical analysis on raw materials, manufactured and purchased materials as required.
• Performs tensile tests as required.
• Performs induction and torch brazing tests and evaluations as required.
• Monitors and records test lab information as well as logs the information in the test database.
• Other testing duties as assigned

Team Based problem Solving/Projects – 10%

• Participates in cross-functional teams to identify root causes of non-conformances.
• Works with plant personnel to train to recognize acceptable vs. unacceptable physical characteristics of raw, in- process and finished material per specification and customer requirements.
• Reviews weekly production schedule for accuracy and prints supporting documents required per the weekly schedule.

Education and / or Experience

Required:

• High school diploma or equivalent, and one-year related experience and/or training in a quality or lab technician position.
• Ability to work 3rd Shift (10pm-6:30am),  Sunday-Thursday. 
• Excellent computer skills including proficiency in MS Office, emphasis on Excel.
• Effective written and verbal communication; Ability to simultaneously execute multiple assignments.

Preferred:

• Associate's degree in technical field of study from an accredited university.
• Metallurgical or chemistry testing of metals.
• Lean Manufacturing and/or Six Sigma experience.
• SAP experience.
• Smart Sheets experience.

Key Values Required From Employees

Maintains a Customer Focus – Demonstrating exceptional service to both internal and external customers giving high priority to understanding and satisfying the customer.

Promotes Integrity – Behaves ethically all day, every day. Does the right thing, even when no one is watching. Believes the “how” is as important as the “result”. Fosters an inclusive, respectful environment.

Practices Candor – Gives and receives respectful feedback. Welcomes and acts on feedback from others. Appreciates those who help us get better.

Takes Ownership – Takes responsibility for solving the problem. Speaks up when things aren’t working. Looks to be part of the solution. Won’t assume someone else will fix it.

Is Agile – Thinks and acts differently to become better. Seeks to learn and adapt to grow. Won’t settle for “good enough”. Views change as an opportunity.

Wins Together – Wins in a way that lifts everyone up. Is willing to share knowledge and experience. Won’t try to win at someone else’s expense. Will celebrate their teammates’ success.