ARC Technician

Major Responsibilities

• To report directly to the Manager, Application Resource an ongoing basis and communicate all relevant matters pertaining to business unit
• Performs internal and customer demonstrations and training of welding equipment and consumables, local and at the customer sites
• Provides best practice installation support, which includes machine start-up, training to customers.
• Tracks and reports consumables levels; identifies needs for demos and seminars; orders consumables based on input from manager
• Tracks and plans calibration and certification of (measuring) equipment
• Abide by and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of natural resources and the Health & Safety of all employees
• To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department as well as other departments across the company
• To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives
• To conduct any general duties, specific projects and responsibilities as assigned or required by the Manager, Application Resource Center in a timely and professional manner

Major Requirements Continued

• Setting up welding equipment
• Machining
• Preparing weld samples
• Assembling marketing weld kits
• Maintaining cleanliness of all ARC equipment
• Managing shipping, receiving, and organizing customer samples
• Monitoring and replenishing minimum quantities of base metals and gases
• Preparing demo kits, including LSO samples, which vary in complexity and time requirements
• Conducting semi-automatic demos using pre-developed solutions and scripts

Position Requirements & Factors

Education & Skills:

• Welding technician diploma or equivalent experience
• At least 2 years of previous experience working directly with a Technical Welding background
• Ability to optimize machine settings 
• Good written (i.e. writing activities report) and spoken English 
• Extensive ability to repair machines and/or describe the issue to a service provider 
• Good communication skills to communicate with various stakeholders 
• Good hands-on skills on Vertical Mill, CNC, Lathe for plate beveling, sectioning and mechanical samples preparation
• Readiness to learn if skills are not available
• Hands-on experience on metallographic samples preparation
• Hands-on experience on various destructive testing methods: tensile, guided bend test, macro, fillet break test, Charpy
• Basic application knowledge of weld heat treatment processes as a part of procedure qualification
• Experience coordinating non-destructive testing activities with the third party
• Readiness to learn if any of the skills are not available

Position Requirements & Factors Continued

• Enhancing customer experience by sending standardized demo invitations and follow-up communications
• Preparing mechanical samples for procedure qualifications
• Maintains a customer focus by demonstrating exceptional service to both external and internal customers
• Uses sound Judgement and maintains a high level of integrity
• Has the ability to collaborate effectively with others as a team player to achieve common goals. Recognizes situations in which team members need to work together to solve the work task at hand
• Achieves quality results by executing objectives to ensure the long-term success of the organization