Service Technician

Company Mission Statement

Lincoln Electric Company of Canada Limited continually seeks to be the undisputed world leader in the arc welding industry, as well as manufacturing and supplying the finest quality welding and cutting products. The Company takes pride in placing emphasis upon being the industry’s lowest cost producer and providing applications expertise and solutions to all customers. In addition, Lincoln Electric is committed to the development of new and innovative technologies with value-added products and services that respond to customer needs.

Business Unit

The Automation Division is responsible for providing engineered solutions, integrated systems, automation programming and technical support to Lincoln Electric’s ongoing sales efforts specifically focused upon fume extraction, flexible and hard automation products and services.

Automation is further responsible for the provision of technical support to direct end-user customers for service / maintenance contracts and warrantee related solutions, as well as, troubleshooting and problem solving with respect to customer issues.

The Automation Team is expected to deliver results while contributing to Lincoln Electric’s ongoing business activities and priorities, as well as, meeting internal and external customer requirements in a timely, discreet and ethical manner.

Major Responsibilities

• To report directly to the Automation Production and Service Manager and communicate all relevant matters pertaining to assembly and integration of Automation Systems.
• Troubleshoot and repair of Hard Automation Systems, Cobots, fume systems and other Lincoln Electric Equipments on and off-site including Warranty work.
• Travel domestically and internationally to commission, train, and service hard automation systems, cobots, and fume extraction systems across Canada, United States and Internationally.
• Provide technical support to customers by telephone, email etc.
• Assemble and integrate automation (welding) solutions which could include Robotic, Hard Automation and Environmental systems on and off site.
• Ensure that all assemblies of systems meet customer requirements and system specifications.
• Establish and maintain a good rapport (relationship) with customers and suppliers,
• Maintain accurate and up-to-date monthly expense reports, call record (service), mileage reports.
• Maintain a safe, clean, and organized work environment on job sites and in the shop
• Fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
• Participate cooperatively in the Global Performance Management Program.
• Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implanting continuous improvement strategies and initiatives.
• To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.
• Conduct any general duties, specific projects and responsibilities as assigned or required by the Production and Service Manager or senior management staff in a timely and professional manner.

Minimum Education, Experience & Training Requirement

• College Diploma in Electro-Mechanical or Mechatronics
• Minimum 5 years of experience in manufacturing facility with hands on background in Electro-Mechanical system assembly, testing and troubleshooting
• Experience on repair of welding equipment is a key asset
• Strong Electrical and Mechanical aptitude
• Ability to troubleshoot various types of equipment and read electrical diagrams
• Experience repairing robotic and/or welding equipment is a definite asset
• Must have a valid driver’s license, passport and vehicle
• Must be able to use lifting straps, rigs, fork-lifts etc., to safely position and fasten equipment such as robots, positioners guarding etc.
• Must have a high level of expertise in using power and hand tools coupled with excellent manual dexterity for wiring, soldering, and assembly
• Must be proficient in reading, and following electrical drawings, engineering schematics, assembly manuals
• Must have strong knowledge of the relevant Occupational Health & Safety Act & Regulations, including the safety risks associated with automated equipment
• Previous robotic and automation experience and PLC programming are definite assets
• Must be able to travel throughout Canada, the USA and internationally as required by the Company
• Ability to focus, prioritize, multi-task, and follow instructions
• Must be able to build strong rapport with customers
• Must be able to work both independently and in a team environment
• Must be accurate and detailed/deadline oriented and require minimum supervision
• Must be able to exhibit clear and effective communication skills