Service Center Supervisor

Lincoln Electric is the world leader in the design, development and manufacture of the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys. With over 125 years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.

Req. ID: 23652 

Summary

Lincoln Electric is seeking a Service Center Supervisor for our Nashville operation. The Service Center Supervisor will manage day to day operations of the Lincoln Service Center (LSC), maintain a safe and compliant workplace., drive learning, quality, and efficiency initiatives across all facets of repair center operation. In addition, this position will monitor and measure the return and documentation of warranty material (parts & machines). This is an outstanding opportunity to join a global leader in its industry. In addition to career growth potential, Lincoln Electric offers competitive pay with a lucrative annual profit sharing incentive, student loan repayment, tuition reimbursement, paid time off/paid holidays, retirement, medical/dental/vision and much more! 

Responsibilities

The Service Center Supervisor will manage the Lincoln Service Center (LSC) in key areas which meet or exceed customer support requirements to maximize their uptime. Responsibilities include: 

• Maintain highest quality repairs through personnel training & development; manage training and processing throughput in SAP Service Module.
• Balance loaner fleet repair/placement demand with warranty and non-warranty repairs.
• Maintain performance metrics for LSC. Performance metrics to include safety, training fulfillments, throughput, labor spend, efficiency, and customer satisfaction. Use performance metrics as a baseline for improvement.
• Manage Service Center P&L and overall profitability. Implement pricing changes, cost reduction initiatives, and general services changes as necessary for the business entity.
• Manage customer relationships and expectations in regards to billable repair services. Provide estimates & quotes, maintain a schedule of work, and disposition POs.
• Keep records of LSC repair equipment as needed to: (A) Prevent loss, (B) Apply repair and preventative maintenance, (C) Replacement of obsolete repair equipment, and (D) Maintain the highest level of quality and throughput.
• Accept all relevant technical, safety, supervisory, and software training.

 Education & Experience Required 

• Associates degree in technical field OR equivalent experience; a 4 year degree is a plus.
• 3+ years of technical experience with a focus on customer-facing repair prospects or technical troubleshooting.
• Hands-on technical or engineering experience preferred.
• Proven people management skills, excellent communication, time management, and organizational skills.
• Proficient with Microsoft Office, SAP, and analytical software.
• Prior Project Management Experience
• Demonstrated mechanical aptitude
• Ability to manage deadlines and changing priorities
• Ability to read and understand engineering prints, electrical diagrams, and schematics

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Salary Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

EOE, including disability/veterans