Field Service Tech

Lincoln Electric Cutting Systems, a subsidiary of Lincoln Electric, is the manufacturing headquarters for both Torchmate® and Vernon Tool® branded product lines. We manufacture CNC plasma cutting machines for two distinct applications: pipe profiling (Vernon Tool), and plate cutting (Torchmate).

Req. ID: 22327 

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading material science, software development, automation engineering, and application expertise, which advance customers’ fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln has 56 manufacturing locations in 19 countries and a worldwide network of distributors and sales offices serving customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Job Summary

We are seeking a reliable, motivated, and hardworking Field Service Technician.  The job consists of traveling to the customer’s location and providing the customer with onsite commissioning, end user training, troubleshooting equipment, and resolving issues on service calls.

Job Duties and Responsibilities

• Travel up to 75% domestically and internationally for onsite training and commissioning of new equipment. Passport required.
• Quality workmanship and attention to detail. Provide a professional and courteous customer experience.  
• Provide onsite technical support for existing customers with machine issues.
• Troubleshoot and resolve issues with software, mechanical, and electrical components
• Keep detailed service event logs, including field reports, quality control reports, and updated information in Salesforce
• Create procedures and documentation for internal training and continuous improvement  
  • Work closely with other factory personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
  • Support sales by providing system application and specification information.  
  • Troubleshoot and repair electrical systems, wiring and component failures in a production environment.
  • Prioritize safe work practices daily. Complete Job Safety Analysis forms for each job site visited. Attend safety meetings as required
  • Complete all travel and expense reports in a timely manner
  • Responsible for company tools and credit card.
  • Assist the technical support group with customer service by calling and emailing customers with technical issues, creating and closing cases in Salesforce, using LogMeIn 123 for onboard access to troubleshoot customer issues.
  • Other duties as assigned

Education and Experience

• Associate Degree in electronics technology or similar field; or equivalent 3 years of experience is required
• Experience in an industrial equipment manufacturing environment preferred
• 3D Solid Modeling / CAD experience recommended
• Previous work experience with CNC machine preferred
  • Experience and proficiency reading electrical schematics
  • Ability to use a hand-held Volt/Amp meter
  • Experience working with and troubleshooting 3-phase and single phase equipment
  • Exceptional interpersonal, oral, and written communication skills
  • Experience in using industrial tools and equipment such as mechanical hand tools, power hand tools, etc.
  • Must have customer support experience
  • Ability to function in a self-directed environment
  • Experience and basic understanding of pneumatics
  • Computer literacy skills

Physical Demand and Work Environment

• • Physical demands:  Must be physically able to bend, stoop, climb, reach, lift 75 lbs. Stand and walk on concrete floors for extended time. Ability to use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms; talk and hear
• Work environment:  The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces, such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material, as well as moving equipment.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world.  With operations in over 56 manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers. As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world’s challenges.  It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters.  Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric.  Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms.  Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time 
Function: Customer Experience 
Section:  Lincoln Cleveland (US10) 

EOE, including disability/veterans