Service Technician, US South

Primary Function

Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will be responsibile for the US South territory, but may cover other territories as needed. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships. 

Essential Functions

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

Required Skills

• High School Diploma/GED or equivalent experience
• 5+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Ability to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Ability to work independently without much supervision
• Bi-Lingual ability preferred (Spanish)
• Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time, with or without notice.