Service Technician - Eastern US
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Remote - North Carolina
Req ID: 28078
Primary Function
Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a North American Service Team located in Hamilton, ON, Canada. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.
Essential Functions
- Install aftermarket parts/products; test to ensure they are functioning to standard
- Educate customers on maintaining/following a preventative maintenance schedule
- Perform maintenance functions per customer request and service work orders
- Diagnose customer problems and identify repair solutions
- Prepare quotes and sales orders for spare parts and consumables
- Complete detailed reports and service tickets documenting work that has been performed
- Communicate to customer all service-related work and proactive recommendations to increase up-time
- Build and maintain relationships with customers
- Travel domestically and internationally for onsite training and installation of new equipment
- Perform general duties as assigned and assist in other areas as workload requires
Required Skills
- High School Diploma/GED or equivalent experience
- 5+ years’ experience as a Service Technician
- Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
- Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
- Strong pneumatic skills
- Must be able to read mechanical and electrical drawings
- Familiar with ABB and Fanuc Robotic Systems
- Ability to use basic hand and power tools, multi-meter, etc.
- Ability to work flexible hours around a changing schedule
- Excellent communication, organizational, interpersonal and diagnostic skills
- Ability to work independently without much supervision
- Commitment to travel 75% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
- Current and valid US driver's license with a clean driving record and reliable transportation
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Job Segment:
Maintenance, Testing, Welding, Fabrication, Technician, Manufacturing, Technology