Service and After Market Sales Supervisor

Summary

Fori Automation, a Lincoln Electric Company is seeking a highly driven Service and After Market Sales Supervisor responsible for supporting sales growth, managing customer relationships, and overseeing the complete lifecycle of spare parts orders. This position plays a key role in driving new business opportunities across automotive and general automation customers while ensuring accurate and timely support for engineered systems and spare parts.

The Service and After Market Sales Supervisor will be based at Fori’s headquarters in Shelby Township, MI, and will interact regularly with Sales, Engineering, Program Management, Purchasing, and Service teams. The ideal candidate will possess strong technical knowledge in automation equipment, a demonstrated ability to manage customer accounts, and proven experience coordinating both commercial and operational activities. Travel up to ~33% is required.

Key Responsibilities

Sales & Account Management

• Pursue and secure new business within the automotive and general automation markets.
• Identify new customers, program launches, and long‑term opportunities for growth.
• Support sales activities to achieve departmental revenue and customer objectives.
• Build and expand relationships with existing accounts across multiple organizational levels.
• Prepare and deliver technical proposals, presentations, and responses to RFQs/RFIs.
• Benchmark competitor technologies to support strategic positioning of Fori solutions.
• Collaborate with Engineering and Estimating to define equipment requirements and cost structures.
• Participate in customer meetings and onsite visits as required.

Technical Support & Estimating

• Create or support development of process layouts, station drawings, cycle time charts, and tooling concepts.
• Perform detailed cost estimating for systems, tooling, fabricated parts, and capital equipment.
• Review and interpret assembly and detail drawings to support accuracy in proposals and estimates.
• Estimate manufacturing hours for machining and fabrication tasks.

Spare Parts Quoting & Order Management

• Manage the full lifecycle of spare parts orders, including quoting, order entry, purchasing, job release, tracking, shipment, and invoicing.
• Prepare price and delivery quotations using established templates and tools.
• Compile and update spare parts manuals for new equipment and upgrades.
• Release job orders and coordinate with purchasing to ensure on‑time delivery.
• Provide proactive updates to customers and Service Management on order status and delivery risks.

Internal Collaboration & Reporting

• Work cross‑functionally with Sales, Engineering, Purchasing, Program Management, and Service teams.
• Attend internal sales, marketing, and training meetings.
• Maintain accurate sales reports, spare parts metrics, forecasts, and opportunity tracking.
• Support special assignments and initiatives as directed by management.

Required Qualifications

• Technical degree preferred; Associate’s degree in a technical field highly recommended.
• Minimum 5 years of technical or commercial experience in automation, assembly, material handling, or related fields.
• Ability to read and interpret assembly and detail prints.
• Strong understanding of machining and fabrication processes.
• Proficiency in material cost estimating and manufacturing hour estimation.
• Strong communication skills and comfort working directly with customers.
• Experience working with online customer portals and general office software.
• Prior sales, engineering, or spare parts coordination experience required.
• Existing automotive OEM or Tier supplier relationships are a plus.
• Ability to travel up to ~33%.
• Flexibility to work beyond standard hours when required to support customer or departmental workload.